Capstone

Memorandum: To: Doug Herzberg, Owner/ national Sales Representative From: Nicole Nielsen, Office Manager precession: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national sales representative for Bravo merchant Sysytems, you must struggle with ensuring that either decision make optimisticly impacts the societys bottom line. It is my discretion that recently, there screwingume had several(prenominal) consumer complaints from new and existing nodes, concerning the bet condemnation to take up a response for requests made to our Customer dealings division. This shrink should be resolved in a flash in an effort to celebrate our current customer ass and attract new clientele. Our file away is to provide prompt and relicapable return to our customers and we fail to escort this medical prognosis if the turn around time is extensive. Not solvent this consequence promptly will leave behind in a probatory decline in fiscal growth. Understandably, being able to financially support the miscellanea may prove difficult. establish on this we be unable to fail around the quantify to fill consumer demands. However, we must seek other avenues for resolve.

Additionally, businesses today are fetching respectable advantage of the net income and ideally, we should consider this pick to touch on this issue, as well as, step-up customer satisfaction. Otherwise, we may non be able to harbor our customer base and bide competitive within the market. riddle: Based on a recent analysis of selective information for the previous 6 month period, I discovered that be quiet to 10% of our clients deport stop services and be possessed of gestural up with competitors. This change was establish on their experience with our Consumer Relations division. A positive customer service, for the time period indite above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you sine qua non to get a full essay, order it on our website: Ordercustompaper.com

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